WELCOME TO OUR HELP AREA

Here are a few commonly asked questions. If you’d like to ask us anything, give us a shout using the form below.

How does the subscription work?

Each quarter we send you extraordinary ingredients that you can’t find on the high street with easy recipes so that you’re always ready to make foodie moments with friends and family. Find out more here  

Why subscribe?

With extraordinary ingredients and easy recipes arriving each quarter, you’re always ready to make a special moment for friends and family. Plus you get free delivery, free tasters and loads of support as a subscribed club member. Find out more here.

Do I have to subscribe?

No - you can buy a one-off box but the quarterly subscription is much better value with free delivery, free tasters and loads of support. Plus you’ll always ready to share exciting ingredients with friends and family.

What if I go on holiday or need a break?

No problem - you can pause or cancel your subscription any time.

What comes in a box?

You can look forward to 4-6 exciting ingredients and 5-10 fun, make-ahead recipes and a load of tips from the team. On top we’ll send you weekly tips to help you make brilliant moments with friends and family. Find out more here

Can I choose what’s in my box?

Each quarter you can choose from 3 themes. From Japanese to Mediterannean, there’s something for everyone.  

Do you supply all the ingredients needed to make the recipe?

Our customers told us that they don’t like the waste of single use plastics and prefer to choose their own veg and meat (e.g. free range / organic) from Ocado, Tesco etc. So we only deliver the special stuff that you’d find hard to get yourself.

Is your box environmentally friendly?

Our boxes are 100 recyclable and we minimise waste wherever possible. For example we only deliver extraordinary ingredients. No single use plastic pots of mustard from us.

Can I gift a subscription?

Great idea! We’ve had a bunch of customers ask so we’ve created an option to gift a box  or one year’s worth. That’s 4 boxes of yummy surprises. Delivery is free with annual gift subscriptions. If you’d like to ask something more specific, contact us through the contact form below. We’d be happy to help. 

I have a specific diet so I’m not sure the box would work

A lot of our customers have specific diets – from vegetarian to gluten-free. We can provide incredible ingredients and recipes for almost all diets. If you’d like to ask something more specific, contact us through the contact form below. We’d be happy to help.

What if I don’t like an ingredient in my box?

Each quarter you can choose from 3 different boxes so you should always find ingredients you love or are keen to try. We hope you and your friends will love it all but if you don’t let us know. 

When will the box arrive?

Our subscription Club boxes arrive quarterly. We have scheduled the boxes based on when customers have told us they need them so typically they arrive by: 

· Early March

· Early July

· Early September

· Early December (ready for Christmas)

If you have a specific event just let us know what you need and by when and we can make a special delivery.

What do you do with my data?

We ask for the minimum personal info possible when you register for the club – including your name, email, address, phone number and payment information. We promise not to pass your data onto any 3rd parties outside of our service to you. Your account and data is protected with your user name and password. To help us deliver you the best foodie moments for you we also ask what you’d like to cook more of and how much time you like to spend.

What suppliers do you use?

We scour the worlds’ culinary landscape for new and unusual ingredients for you that often haven’t hit the high street yet. We love supporting local artisan producers. Here’s a few of the British artisan producers we have sourced from:

The Bay Tree  www.thebaytree.co.uk

Halenmon Angelsey Sea Salt www.halenmon.com

Oloves www.oloves.com

Popaball Prosecco Shimmer www.popaball.co.uk

Sauce Shop www.sauceshop.co‎ 

Sheffield Honey www.sheffield-honey.co.uk

The Wasabi Company www.thewasabicompany.co.uk

How long do the ingredients last?

It's our mission to help you be ready any time for that magic moment so  we guarantee that all our ingredients will last at least 2 months from  delivery. Often longer. Please do contact us using the form below if  you'd like to know more about any specific ingredients. 

contact us

Let us know here if you have any questions or if there's anything we can help with. We'll get back to you within 24 hours.